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Who we are

Our website address is: https://www.youdrink.co.uk. We value the privacy of our website users and customers, and this policy explains how we will treat your personal information. This policy applies when we are acting as a data controller with respect to your personal data; in other words, when we are deciding on the objectives and methods of processing your data.

On our website, cookies are used. When you first visit our website, we will ask you to consent to our usage of cookies if they are not strictly necessary for the provision of our website and services.

YouDrink Ltd is referred to as “we,” “us,” and “our” in this policy. See Section 17 for more information about us.

The personal data that we collect

We have listed the main categories of personal data that we process, as well as information on the source and specific categories of personal data that we did not get directly from you.

Contact data – We may process data that allows us to contact you. Your name, email address, phone number, postal address, and/or social media account identifiers may all be included in the contact data. You are the source of the contact information.

Account data – We may process data from your website user account. Your account identification, name, email address, account creation and update dates, beer preferences, order history, website settings, and marketing preferences are all examples of account data. Although some components of the account data may be created by our website, you are the primary source of account data.

Customer relationship data – We may process data relevant to our customer connections. Your name, contact information, and information contained in or relevant to conversations between us and you may be included in the customer relationship data. You are the source of customer relationship data.

Transaction data – We may process information about transactions you have with us and/or through our website, such as purchases of goods and/or services. Your name, contact information, payment method (or other payment information), and transaction details may all be included in the transaction data. You and/or our payment services provider are the sources of transaction data. We do not keep payment information on file.

Communication data – We may process information contained in or related to any communication you or we send to each other. The communication data may include the substance of the communication as well as metadata connected with it. The metadata linked with communications made through our website’s contact forms will be generated by our website.

Usage data – We may collect information about how you use our website and services. Your IP address, geographic location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use, may all be included in your usage data. Our analytics tracking system is the source of the usage data.

Minors

Individuals under the age of 18 are not permitted to use the Site. We do not collect Personal Information from children on purpose. If you suspect your kid has provided us with Personal Information, please email us at the address listed below to request deletion.

Purposes of processing and legal bases

The legal bases for processing personal data and how we may do so.

Operations – Operating our website, processing and fulfilling orders, providing our services, supplying our goods, issuing invoices, bills, and other payment-related documentation, and credit control are all examples of how we may use your personal data. The performance of a contract between you and us, and/or taking steps, at your request, to enter into such a contract/transaction, is the legal basis for this processing.

Publications – We may process account data in order to publish it on our website and elsewhere through our services based on your explicit instructions, such as when you leave a product review. Our legitimate interests, namely the dissemination of content in the usual course of our operations, are the legal basis for this processing.

Relationships and communications – We may use your contact data, account data, customer relationship data, transaction data, and/or communication data to manage our relationships, communicate with you (except for direct marketing purposes) via email, online chat, social media, post, and/or telephone, provide support services, and handle complaints. Our legitimate interests, namely communications with website visitors, individual customers, the preservation of our relationships, enabling the use of our services, and the effective administration of our website, services, and company, are the legal basis for this processing.

Personalisation – We may use account data and/or usage data to personalise content and adverts and to ensure that you only see information that is relevant to you through our services. Reminders about your shopping cart may be sent to you. Our legitimate interests, namely providing the best possible experience for our website visitors and service users, are the legal basis for this processing.

Research and analysis – We may use usage data and/or transaction data for the purposes of investigating and analysing how people use our website and services, as well as other interactions with our company. Our legitimate interests, namely monitoring, supporting, improving, and safeguarding our website, services, and company in general, are the legal basis for this processing.

To better understand how our consumers use the Site, we use Google Analytics. More information on how Google uses your Personal Information can be found at https://policies.google.com/privacy?hl=en. Google Analytics can also be turned off at https://tools.google.com/dlpage/gaoptout. Our advertising partners receive information about your usage of the Site, purchases, and interactions with our ads on other websites. Some of this information is collected and shared directly with our advertising partners, while others is collected and shared through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Visit the Network Advertising Initiative’s (“NAI”) instructional page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work for more information on how targeted advertising works.

You can opt-out of targeted advertising by doing the following:

GO TO :

FACEBOOK https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING Advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by going to http://optout.aboutads.info/, which is run by the Digital Advertising Alliance.

Record-keeping – We may use your personal information to create and maintain our databases, back-up copies of our databases, and general business records. Our legitimate interests, namely ensuring that we have access to all the information we need to conduct our business correctly and efficiently in accordance with this policy, are the legal basis for this processing.

Direct Marketing – For the purposes of developing, targeting, and sending direct marketing communications by email for marketing-related objectives, we may process contact data, account data, customer relationship data, and/or transaction data. The legal basis for this processing is your consent, which you provided when you signed up for this service via our website or when you made a purchase.

Providing your personal data to others

Your personal information contained in our website database will be stored on the servers of Krystal Hosting, our hosting service provider.

In order to fulfil your order, we may disclose personal data to our suppliers or subcontractors, such as website hosts and administrators, couriers, and fulfilment partners. We make sure that all of our partners are trustworthy and that they treat your data with the same care that we do.

To improve functionality, we share data with apps that are linked to our WordPress site. Mailchimp, Google, Facebook, Reputon, TrustPilot, and Quickbooks are among them.

Our payment services providers, Stripe, Shop Pay, Paypal, Google Pay, and Amazon Pay, may handle financial transactions pertaining to our website and services. We will only share transaction data with our payment services providers to the extent necessary for processing, refunding, and dealing with complaints and enquiries relating to such payments and refunds. You may learn more about the privacy policies and practises of payment service providers at:

Stripe – https://stripe.com/gb/privacy

Shop Pay – https://www.shopify.com/legal/privacy.

Paypal – https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

Google Pay – https://support.google.com/pay/business/answer/7531442?hl=en

Amazon Pay – https://pay.amazon.co.uk/help/201751600

International transfers of your personal data

We notify you about the circumstances in which your personal data may be transferred to countries outside the European Economic Area and the United Kingdom (EEA).

Our website’s hosting facilities are located in the United Kingdom. With respect to the data protection regulations of each of these countries, the competent data protection authorities have made a “adequacy judgement.” Transfers to each of these countries will be protected by appropriate safeguards, such as the use of standard data protection clauses adopted or approved by the competent data protection authorities, which you can obtain a copy of at https://krystal.uk/terms.

You acknowledge that any personal information you provide for publishing on our website, such as when leaving a product review, may be accessible to anybody in the world via the internet. Others’ use (or misuse) of such personal data is beyond our control.

Retaining and deleting personal data

This section outlines our data retention rules and procedures, which are intended to help us meet our legal duties in terms of personal data retention and deletion.

Personal data that we process for any reason or purposes is only stored for as long as it is required for that purpose or those purposes.

We may keep your personal data despite the other terms of this section if it is required to comply with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Security of personal data

To secure your personal data and prevent its loss, abuse, or alteration, we shall take suitable technical and organisational steps.

Your personal information will be stored on secure servers, personal computers, and mobile devices.

Encryption technology will safeguard data sent from your web browser to our web server, or from our web server to your web browser, relating to your inquiries and financial transactions.

You acknowledge that sending data over the internet without encryption or with inadequate encryption is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You should make sure that your password cannot be guessed, whether by a human or a computer programme. You are responsible for maintaining the confidentiality of the password you use to access our website, and we will not ask you for your password other than when you log in.

Your rights

EU and UK citizens have the following rights under data protection law. Your principal rights are:

the right to access – you can ask for copies of your personal data;

the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

the right to erasure – you can ask us to erase your personal data;

the right to restrict processing – you can ask us to restrict the processing of your personal data;

the right to object to processing – you can object to the processing of your personal data;

the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

Certain limitations and exceptions apply to these rights. Visit https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ to discover more about data subjects’ rights.

Any of your rights in relation to your personal data may be exercised by written notification to us, using the contact information provided below.

If you are dissatisfied with how we handle your request, you may file a complaint with your home country’s regulatory body.

COOKIE POLICY

About cookies

A cookie is a text file that contains an identifier (a string of letters and numbers) that is sent by a web server and kept by the browser. Each time the browser requests a page from the server, the identification is delivered back to the server.

A persistent cookie will be saved by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire when the web browser is closed at the end of the user session.

Cookies may not contain any information that directly identifies a user, but the information stored in and obtained from cookies may be linked to personal data that we store about you.

Cookies that we use

We use cookies for the following purposes:

authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website

shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website

personalisation – we use cookies to store information about your preferences and to personalise our website for you

security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally]

advertising – we use cookies to help us to display advertisements that will be relevant to you

analysis – we use cookies to help us to analyse the use and performance of our website and services and

cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally

Cookies used by our service providers

When you visit our website, our service providers may utilise cookies, which may be stored on your computer. A complete list of cookies, what they do, and how long they last can be found at the bottom of this document when you visit our website.

Managing cookies

You can decline to accept cookies and erase cookies in most browsers. The methods for doing so differ from one browser to the next, as well as from one version to the next. However, www.allaboutcookies.org has the most up-to-date information about preventing and removing cookies.

Blocking all cookies will have a negative impact upon the usability of many websites.

You will not be able to enjoy all of the features on our website if you disable cookies.

Third party websites

Our website contains links to third-party websites as well as information about them.

We generally have no control over, and are not responsible for, third-party privacy policies and practises.

Updating information

Please let us know if any of your personal information needs to be updated or amended.

Amendments

This policy may be updated from time to time by posting a new version on our website.

You should revisit this page from time to time to ensure that you are comfortable with any changes to this policy.

Our details

This website is owned and operated by YouDrink Ltd.

We are registered at:

Unit 23b Hopton Timber Yard, Hall Road, Great Yarmouth, NR31 9AX.

You can contact us:

by post, to YouDrink Ltd (registered address above)

using our website contact form;

by email, using hello@youdrink.co.uk.

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